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of <h1>Most Passengers Breeze Through Green Channel; Complaints Addressed by Customs Officers and Airport Facilitation Committee.</h1> At international airports, over 90% of passengers with nothing to declare pass through the Green Channel without customs interaction. Customs officers are trained to maintain courtesy towards all passengers. If grievances arise, illuminated boards guide passengers to approach the Public Relations Officer (PRO) for assistance. Senior customs officers are available at all times for grievance redressal. Notices at airports encourage complaints to be lodged with the Commissioner of Customs or the Central Vigilance Commission (CVC). An Airport Facilitation Committee, including representatives from various airport agencies, addresses passenger complaints monthly.
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