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of <h1>Customs Manual 2025 Introduces Grievance Redressal Measures for Cargo Clearance, Emphasizing Transparency and Stakeholder Engagement</h1> The Customs Manual 2025 outlines measures for grievance redressal in cargo clearance to address complaints of harassment, corruption, and delays. Key initiatives include the ICEGATE Advanced Helpdesk for technical support, a Management Information System for tracking consignment status, and accessibility to senior officers for grievance meetings. Each Commissionerate has a Public Grievance Officer, and a Public Grievance Committee meets monthly to address issues. A Watchdog Committee and Permanent Trade Facilitation Committees (PTFCs) ensure regular dialogue with stakeholders and address local issues, with emphasis on including women in these forums to enhance participation in international trade.
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