Grievance redressal related to cargo clearance

Grievance redressal in customs: institutional committees and EDI-based systems to tackle cargo clearance delays and complaints.

Grievance redressal for cargo clearance uses procedural simplification, transparency and expanded Electronic Data Interchange to address harassment, corruption and delays; operational measures include ICEGATE Advanced Helpdesk, a Management Information System with Tele Enquiry and supervisory monitoring of pending Bills, and administrative accessibility through designated Public Grievance Officers, monthly Public Grievance Committees, a bi monthly Watchdog Committee and local Permanent Trade Facilitation Committees to resolve stakeholder issues.