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of <h1>Customs Manual 2025: Emphasizing Grievance Redressal, Integrity, and Efficiency in Customs and Excise Operations</h1> The Customs Manual 2025 outlines the grievance redressal mechanism under the Citizen's Charter of the Department, emphasizing integrity, courtesy, transparency, and efficiency in Customs and Central Excise operations. It commits to assisting the public and trade in implementing Customs policies and procedures. The Department aims to minimize complaints and grievances, ensuring prompt attention to those received. This includes mechanisms for addressing grievances related to both cargo and passenger clearance within Customs field formations.
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