Grievance redressal in cargo clearance strengthened through EDI, helpdesk support and stakeholder committees for faster resolution. Grievance redressal for cargo clearance focuses on simplifying procedures, increasing transparency, officer accountability and wider EDI use. Measures include an ICEGATE Advanced Helpdesk for technical user support; an EDI linked Management Information System and Tele Enquiry service to provide status and supervisory reports on consignments; designated System Managers coordinating with stakeholders; daily accessibility of senior Customs officers; designated Public Grievance Officers; monthly Public Grievance Committees with trade and agency representatives; a bimonthly Watchdog Committee chaired by the Chief Commissioner; and station level Permanent Trade Facilitation Committees to resolve local issues and engage apex trade bodies.