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            Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.

            Provisions expressly mentioned in the judgment/order text.

            <h1>Grievance redressal in cargo clearance strengthened through EDI, helpdesk support and stakeholder committees for faster resolution.</h1> Grievance redressal for cargo clearance focuses on simplifying procedures, increasing transparency, officer accountability and wider EDI use. Measures include an ICEGATE Advanced Helpdesk for technical user support; an EDI linked Management Information System and Tele Enquiry service to provide status and supervisory reports on consignments; designated System Managers coordinating with stakeholders; daily accessibility of senior Customs officers; designated Public Grievance Officers; monthly Public Grievance Committees with trade and agency representatives; a bimonthly Watchdog Committee chaired by the Chief Commissioner; and station level Permanent Trade Facilitation Committees to resolve local issues and engage apex trade bodies.

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