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of <h1>Customs Manual 2023: Streamlined Cargo Clearance, Enhanced Transparency, and New Grievance Redressal Mechanisms for Ports</h1> The Customs Manual 2023 outlines grievance redressal mechanisms for cargo clearance at ports and related facilities. It addresses issues like harassment, corruption, and delays by simplifying procedures, enhancing transparency, and expanding electronic data interchange (EDI) usage. Key measures include an ICEGATE Advanced Helpdesk for technical support, a Management Information System for tracking consignment clearance, and accessibility of senior officers for grievance meetings. Public Grievance Officers and Committees, a Watchdog Committee, and Permanent Trade Facilitation Committees are established to address and resolve grievances and procedural issues, ensuring stakeholder participation and timely resolution.
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