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          Grievance Redressal

          Grievance Redressal

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          Grievance redressal mechanism ensures Customs complaints are minimized and promptly addressed under the Citizen's Charter. Grievance redressal in the Customs Manual 2023 establishes a grievance redressal mechanism implementing the Department's Citizen's Charter commitments to integrity, transparency, courtesy, promptness and efficiency, covering cargo and passenger clearance and supported by manuals and guidance to minimize and promptly address complaints.
                            Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
                              Provisions expressly mentioned in the judgment/order text.

                                  Grievance redressal mechanism ensures Customs complaints are minimized and promptly addressed under the Citizen's Charter.

                                  Grievance redressal in the Customs Manual 2023 establishes a grievance redressal mechanism implementing the Department's Citizen's Charter commitments to integrity, transparency, courtesy, promptness and efficiency, covering cargo and passenger clearance and supported by manuals and guidance to minimize and promptly address complaints.


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