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of <h1>90% of international airport passengers use Green Channel; customs officers trained for courtesy and 24/7 grievance support.</h1> More than 90% of passengers at international airports pass through the Green Channel without customs interaction. Air Customs Officers are trained to treat passengers courteously. For grievances, illuminated boards guide passengers to contact the PRO (Customs) for assistance. Senior Customs officers are available 24/7 for grievance redressal. Notices at airports encourage complaints to the Commissioner of Customs or the CVC. An Airport Facilitation Committee, comprising representatives from various airport agencies, addresses passenger complaints and meets monthly.
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