Time-bound cargo clearance ensures expedited processing and prompt grievance redress under the Customs Citizen Charter. Customs implements a Citizen Charter committing the department to deliver time-bound, speedy cargo clearance and expedited grievance redressal for trade and industry, requiring officers to act with courtesy, understanding, integrity, objectivity and transparency, and supporting these commitments with published operational aids including manuals, ready reckoners, law-and-practice references, reference guides and quick commentaries.