Customs Manual 2023 mandates biannual training for officers, establishes Help Desks for passenger assistance at airports.
The Customs Manual 2023 outlines measures to enhance the efficiency and conduct of Customs officers at international airports. Chief Commissioners are tasked with ensuring that newly posted officers undergo mandatory training on rules, regulations, and passenger interaction, emphasizing politeness and professionalism. These training sessions should occur every six months and involve coordination with other airport agencies. Additionally, Customs is required to establish "Help Desks" in arrival and departure halls, clearly signposted, to assist international passengers. Officers at these desks should be well-selected and equipped with necessary forms and information.