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Introducing the βIn Favour Ofβ filter in Case Laws.
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<h1>Section 38 of Consumer Protection Act: District Commission outlines complaint process, response deadlines, and testing procedures for swift resolution.</h1> The Consumer Protection Act, 2019, Section 38, outlines the procedure for the District Commission upon admission of a consumer complaint. It mandates notifying the opposite party within 21 days to respond within 30 days, extendable by 15 days. If the complaint involves goods requiring analysis, the Commission will arrange testing by an appropriate laboratory. Both parties can contest the findings, and the Commission will hear objections before issuing an order. Complaints are to be resolved within three to five months, depending on the need for testing. The Commission has powers akin to a civil court and proceedings are considered judicial. Provisions for substitutions apply if a party dies during proceedings.