Consumer disputes may be referred to mediation and settlements must be recorded with orders issued within seven days. Commissions may refer consumer disputes to mediation at any stage; written agreements reached in mediation must be signed and accompanied by a mediator's settlement report submitted to the Commission. Mediators must report when settlement is impossible. Upon receipt of a settlement report, the Commission shall within seven days record the settlement and pass an order; partial settlements are recorded for settled issues while unresolved issues continue to be heard, and where mediation fails the Commission proceeds with adjudication of all issues.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Consumer disputes may be referred to mediation and settlements must be recorded with orders issued within seven days.
Commissions may refer consumer disputes to mediation at any stage; written agreements reached in mediation must be signed and accompanied by a mediator's settlement report submitted to the Commission. Mediators must report when settlement is impossible. Upon receipt of a settlement report, the Commission shall within seven days record the settlement and pass an order; partial settlements are recorded for settled issues while unresolved issues continue to be heard, and where mediation fails the Commission proceeds with adjudication of all issues.
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