Consumer Protection definitions clarify consumer status and complaint grounds for seeking redress under the Act. Definitions centre on who is a consumer and what constitutes a complaint, including purchases and services paid for or promised (online transactions included) but excluding commercial resale. A complaint alleges unfair or restrictive trade practices, defects in goods, deficiencies in services, overcharging, hazardous goods or services, or grounds for product liability. Related definitions-defect, deficiency, misleading advertisement, manufacturer, product seller, electronic service provider and regulatory bodies-allocate responsibility across production, marketing, distribution and enforcement.