Participant conduct obligations: protect investors, maintain integrity, ensure prompt servicing, and comply with regulatory governance controls. The Code of Conduct requires participants to protect investor interests by providing suitable advice, prompt and efficient client service, timely account opening and processing of dematerialisation/rematerialisation and debit instructions, and speedy grievance redressal. Participants must maintain integrity, confidentiality, avoid unfair competition and exaggerated claims, cooperate with the Board, and not furnish untrue information. Operational and governance duties include recordkeeping and backups, maker-checker controls, empowered compliance officers, adequate internal controls and financial capacity, responsibility for employees' acts, senior management access to information, and compliance with laws and Ombudsman awards.