Enquiry procedure before suspension or cancellation mandates notice, reply, hearing, limited representation and a recommending report. Procedure for inquiry before suspension or cancellation requires appointment of enquiry officers who must serve notice setting out grounds and call upon the credit rating agency to show cause. The agency may furnish a written reply with documentary evidence and must be given a reasonable opportunity of hearing. Representation is restricted to the agency or an authorised person, with lawyers generally excluded unless the Board appoints a lawyer as presenting officer. The enquiry officer may seek a presenting officer and must submit a report to the Board recommending any penalty and its grounds.