Evidence Act rules relaxed: ombudsman proceedings use flexible procedures emphasizing natural justice and documentary resolution. Proceedings before the ombudsman dispense with strict rules of the Evidence Act; the ombudsman may determine procedures consistent with natural justice, decide between oral hearings or documentary adjudication, may proceed without investor attendance on documentary evidence, and may permit legal practitioner representation for complainants only with permission while generally excluding such representation for respondents.
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Evidence Act rules relaxed: ombudsman proceedings use flexible procedures emphasizing natural justice and documentary resolution.
Proceedings before the ombudsman dispense with strict rules of the Evidence Act; the ombudsman may determine procedures consistent with natural justice, decide between oral hearings or documentary adjudication, may proceed without investor attendance on documentary evidence, and may permit legal practitioner representation for complainants only with permission while generally excluding such representation for respondents.
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