Complaint procedure requires exhaustion of remedies and imposes jurisdictional and time limit bars to ombudsman admissibility. Regulation 14 governs filing complaints to the Ombudsman: complaints must be written, signed, in the prescribed form and supported by documents; jurisdiction is based on the respondent's registered or corporate office with a mechanism for forwarding when no local Ombudsman is notified. Admissibility requires prior written representation to the respondent and exhaustion of that route, compliance with statutory time limits for filing, and exclusions for matters already settled, pending in other fora, or subject to certain Board enforcement actions. The Ombudsman may dismiss complaints in limine, including frivolous ones.