Maternity benefit complaint and appeal procedure sets written forms, enquiry powers, and strict time limits for decision-making. A complaint under section 72(1) regarding maternity benefit or any amount improperly withheld is to be made in writing in Form-XIII-A before the Inspector-cum-Facilitator having jurisdiction. The Inspector-cum-Facilitator examines the employer's records, records statements, and may direct payment to the complainant or entitled person within 45 days. An appeal lies to the competent authority in Form-XIII-B with supporting documents, and the appeal is to be disposed of within three months, extendable by a further three months for recorded reasons.