Gratuity claim procedure and appeal framework govern filing, employer verification, hearings, and recovery of unpaid benefits. Prescribes the procedure for applying for gratuity, including applications by an employee, nominee, or legal heir, the prescribed forms, the applicable limitation periods, and the requirement that delayed claims be entertained on sufficient cause. It permits electronic, personal, or registered post filing and provides that gratuity may be paid by demand draft or bank credit. It also sets out employer verification, notice, hearing before the competent authority, appeal procedure, and recovery if gratuity remains unpaid after notice.