Grievance redressal policy requirement: information utilities must establish committee, timelines, mediation and disclosure obligations. An information utility must maintain a Grievance Redressal Policy covering constitution and functions of a Grievance Redressal Committee, formats and timelines for filing and acknowledging grievances, maximum times for disposal including mediation and reporting to parties, details of the mediation mechanism, action on malicious complaints, maintenance of a grievance register, public disclosure of receipt and disposal as directed by the Board, periodic reporting to the Governing Board, and periodic review of the mechanism by the Governing Board.