Bye laws of information utilities must align with the Code and technical standards, setting service processes, quality timelines and grievance redressal. An information utility must adopt bye laws consistent with the Code and Technical Standards that prescribe the manner and process for providing core and other services, risk management, user rights and grievance redressal, and minimum service quality standards including timelines for registration of users, issuance of record of default, issuance of annual statements, and adoption of quality standards and certifications; amended bye laws must be published on the utility's website.