Information utility bye-laws must ensure service standards, risk management, user rights, and website publication. An information utility must frame bye-laws consistent with the Code and applicable Technical Standards, covering core and other services, risk management, user rights, and grievance redressal. The bye-laws must also provide minimum service quality standards, including timelines for registration of users, issuance of records of default, annual statements, and information of disputes, as well as adoption of quality standards and certifications. The bye-laws, as amended from time to time, must be published on the information utility's website.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Information utility bye-laws must ensure service standards, risk management, user rights, and website publication.
An information utility must frame bye-laws consistent with the Code and applicable Technical Standards, covering core and other services, risk management, user rights, and grievance redressal. The bye-laws must also provide minimum service quality standards, including timelines for registration of users, issuance of records of default, annual statements, and information of disputes, as well as adoption of quality standards and certifications. The bye-laws, as amended from time to time, must be published on the information utility's website.
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