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<h1>Indirect Tax Ombudsman Guidelines, 2011: Resolving Grievances in Customs, Central Excise, and Service Tax Departments.</h1> The Indirect Tax Ombudsman Guidelines, 2011, aim to address public grievances related to the Customs, Central Excise, and Service Tax Department. These guidelines facilitate the resolution and settlement of complaints against these departments. They are officially titled as the Indirect Tax Ombudsman Guidelines, 2011, and have been in effect since May 11, 2011.