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of <h1>Indirect Tax Ombudsman Guidelines 2011: Resolving Complaints via Conciliation or Mediation with Tax Authorities</h1> The Indirect Tax Ombudsman Guidelines, 2011, outline the procedure for resolving grievances through the settlement of complaints by agreement. Upon receiving a complaint, the Ombudsman must notify the relevant Customs, Central Excise, and Service Tax Authority. The Ombudsman aims to facilitate a resolution between the complainant and the authority through conciliation or mediation. The Ombudsman has the discretion to determine the appropriate procedure to promote a settlement of the complaint.
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