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of <h1>Indirect Tax Ombudsman Guidelines 2011: Mediate Complaints, Suggest Remedies, Protect Taxpayer Rights, Report to Finance Ministry.</h1> The Indirect Tax Ombudsman Guidelines, 2011 outline the powers and duties of the Ombudsman in handling complaints related to Customs, Central Excise, and Service Tax. The Ombudsman can facilitate complaint resolution through mediation, require information from authorities, suggest remedial measures, and report findings to higher officials. However, the Ombudsman cannot exercise authority over the Central Board of Excise and Customs (CBEC) and its Directorates, only making recommendations in such cases. The Ombudsman is tasked with maintaining confidentiality, protecting taxpayer rights, identifying compliance issues, and submitting regular reports to the CBEC and Ministry of Finance.
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