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of <h1>File Complaints Against Customs, Excise, and Service Tax Dept with Ombudsman; Must Meet Specific Criteria, File Within a Year.</h1> A person with a grievance against the Customs, Central Excise, and Service Tax Department can file a complaint with the Ombudsman. The complaint must be in writing, signed, and include the complainant's details, the official's name, facts, and supporting documents. Electronic complaints are accepted but require a signed printout. Complaints are valid if a prior written representation was made to the Grievance Cell or superior authority without satisfactory response within a month. Complaints must be filed within one year of receiving a response and must not be previously settled, frivolous, or under current legal proceedings.
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