Authorised Dealers must adopt comprehensive internal policies and SOPs for export import transactions, delegation, charges, grievance handling. Regulation 19 mandates that an Authorised Dealer maintain a separate, comprehensive internal policy and SOP for export, import and merchant trade transactions detailing documents, timelines, charges, extensions for export realisation and import payments, adjustments for under/over/non realisation, advance receipts/payments, delegation of approval powers and factoring; it must provide delegated approvals, a grievance escalation and appeal process focused on genuineness of submissions, ensure charges are reasonable and not imposed for constituent regulatory delay, and disclose the policy and main SOP features on its website.
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Provisions expressly mentioned in the judgment/order text.
Authorised Dealers must adopt comprehensive internal policies and SOPs for export import transactions, delegation, charges, grievance handling.
Regulation 19 mandates that an Authorised Dealer maintain a separate, comprehensive internal policy and SOP for export, import and merchant trade transactions detailing documents, timelines, charges, extensions for export realisation and import payments, adjustments for under/over/non realisation, advance receipts/payments, delegation of approval powers and factoring; it must provide delegated approvals, a grievance escalation and appeal process focused on genuineness of submissions, ensure charges are reasonable and not imposed for constituent regulatory delay, and disclose the policy and main SOP features on its website.
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