Grievance redress procedure requires Board to obtain information and direct service providers to remedy complaints promptly. The Board may seek additional information and records from the aggrieved and the concerned service provider to decide if redress is required; both must submit the requested information within seven days, with a possible single extension for the service provider. The Board will close grievances found not to require redress within thirty days of receipt, and will direct the service provider to redress grievances that do require remedy within thirty days of receipt.