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of <h1>Regulation 7 sets complaint handling process; Board has 30 days to assess prima facie case, review possible.</h1> Regulation 7 of the Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017 outlines the process for handling complaints. The Board may request additional information from the complainant and the service provider, who must respond within seven days, with a possible extension for the service provider. The Board has 30 days to determine if a prima facie case exists. If not, the complaint is closed, but the complainant can request a review within 30 days. If a prima facie case is found, a show cause notice or investigation may be initiated. Non-frivolous complaints may result in a fee refund.
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