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of <h1>SEBI Mandates Initial Direct Resolution Before Using SCORES for Investor Complaints in Securities Market.</h1> The circular outlines the SEBI Complaints Redress System (SCORES) for addressing investor grievances in the securities market. It mandates investors to initially seek resolution directly with the concerned entity before lodging complaints on SCORES. If unresolved within 30 days, the complaint can be escalated to SEBI. The circular details the process for registering complaints, timelines for resolution, and actions against non-compliant entities, including fines and potential freezing of promoters' shareholdings. Certain complaints are excluded from SCORES, and the circular emphasizes the importance of maintaining an effective grievance redressal mechanism by listed companies and intermediaries.
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