Investor grievance redressal via SCORES requires authenticated entities to upload ATRs and resolve complaints within thirty days. The Circular mandates centralized investor grievance redressal via the SCORES platform, requiring listed companies and SEBI registered intermediaries to obtain SCORES authentication, provide designated contact details, and upload Action Taken Reports (ATRs) and supporting documents electronically. Complaints remain pending until SEBI disposes them in SCORES; ATRs must be uploaded and proof of dispatch preserved. Failure to file ATRs within thirty days is treated as failure to furnish information to SEBI and deemed non redressal. Companies remain responsible where RTI/STA handle complaint processing on their behalf.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Investor grievance redressal via SCORES requires authenticated entities to upload ATRs and resolve complaints within thirty days.
The Circular mandates centralized investor grievance redressal via the SCORES platform, requiring listed companies and SEBI registered intermediaries to obtain SCORES authentication, provide designated contact details, and upload Action Taken Reports (ATRs) and supporting documents electronically. Complaints remain pending until SEBI disposes them in SCORES; ATRs must be uploaded and proof of dispatch preserved. Failure to file ATRs within thirty days is treated as failure to furnish information to SEBI and deemed non redressal. Companies remain responsible where RTI/STA handle complaint processing on their behalf.
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