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    <title>Redressal of investor grievances through SEBI Complaints Redress System (SCORES) platform</title>
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    <description>The Circular mandates centralized investor grievance redressal via the SCORES platform, requiring listed companies and SEBI registered intermediaries to obtain SCORES authentication, provide designated contact details, and upload Action Taken Reports (ATRs) and supporting documents electronically. Complaints remain pending until SEBI disposes them in SCORES; ATRs must be uploaded and proof of dispatch preserved. Failure to file ATRs within thirty days is treated as failure to furnish information to SEBI and deemed non redressal. Companies remain responsible where RTI/STA handle complaint processing on their behalf.</description>
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      <description>The Circular mandates centralized investor grievance redressal via the SCORES platform, requiring listed companies and SEBI registered intermediaries to obtain SCORES authentication, provide designated contact details, and upload Action Taken Reports (ATRs) and supporting documents electronically. Complaints remain pending until SEBI disposes them in SCORES; ATRs must be uploaded and proof of dispatch preserved. Failure to file ATRs within thirty days is treated as failure to furnish information to SEBI and deemed non redressal. Companies remain responsible where RTI/STA handle complaint processing on their behalf.</description>
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