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The AAR ruled that services provided by the applicant to the Public Health Engineering Directorate (PHED), Government of West Bengal, qualify for GST exemption as 'pure services.' The services involve technological support for water distribution networks under Jal Jeevan Mission, including system maintenance, data management, and application development, without any goods transfer. The AAR determined these services meet three essential criteria: they constitute pure services, are provided to a State Government entity (as PHED divisions are integral parts of the state government), and relate to functions entrusted to Panchayats/municipalities under Articles 243G/243W of the Constitution regarding water supply. The ruling confirms GST exemption for services to both main PHED and its divisional offices.