Trade facilitation tightened: expanded PTFC/CCFC membership, mandatory digital grievance monitoring and tri layer redressal under Faceless Assessment. The Master Circular mandates strengthened, institutionalised consultation by expanding PTFC and CCFC membership, increasing PTFC meetings to fortnightly and CCFC meetings to bi monthly, and revising ToR to require active monitoring and time bound resolution of grievances using digital tools (AEM, TSKs, ICEGATE helpdesk) with escalation to NACs. AEM, TSKs and NACs form a tri layer grievance architecture under Faceless Assessment; DG Systems will revamp AEM with MIS, NACs will maintain dedicated cells and fortnightly sectoral consultations, and zones must acknowledge and resolve grievances including those from social media.
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Provisions expressly mentioned in the judgment/order text.
Trade facilitation tightened: expanded PTFC/CCFC membership, mandatory digital grievance monitoring and tri layer redressal under Faceless Assessment.
The Master Circular mandates strengthened, institutionalised consultation by expanding PTFC and CCFC membership, increasing PTFC meetings to fortnightly and CCFC meetings to bi monthly, and revising ToR to require active monitoring and time bound resolution of grievances using digital tools (AEM, TSKs, ICEGATE helpdesk) with escalation to NACs. AEM, TSKs and NACs form a tri layer grievance architecture under Faceless Assessment; DG Systems will revamp AEM with MIS, NACs will maintain dedicated cells and fortnightly sectoral consultations, and zones must acknowledge and resolve grievances including those from social media.
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