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of <h1>Customs circular mandates institutionalised consultation, stronger trade facilitation, revised PTFC/CCFC roles, tri-layer digital grievance redressal</h1> A customs board circular mandates institutionalised consultation to strengthen trade facilitation by revising and consolidating PTFC and CCFC mandates and composition, requiring PTFCs to meet fortnightly and CCFCs bimonthly, broadening membership to include trade, logistics, PGAs, infrastructure ministries and IT/system representatives, and updating ToRs to prioritise timely grievance resolution, monitoring of digital tools (AEM, TSKs, ICEGATE helpdesk) and escalation to NACs/CCG. It formalises a tri-layer redressal (AEM, TSKs, NACs), directs proactive monitoring and sectoral consultations, requires monitoring of social-media/email grievances with unique references, and instructs local formations to publicise SPOCs and notify operational changes.
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