TaxTMI 
TaxTMI 
Strengthening Trade Facilitation through Institutionalised Consultation Mechanisms
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....ctively, have played pivotal roles in stakeholder engagement and issue resolution. 2. With evolving trade patterns, increasing reliance on digital processing, and a growing emphasis on measurable service delivery, CBIC has reviewed the composition and functioning of PTFCs and CCFCs. This Master Circular consolidates and supersedes earlier guidelines to realign these committees besides taking measures keeping in view current priorities of consultative decision making, stakeholders' engagement and grievance redressal, and integration with national trade facilitation objectives. 2.1 It has been decided that PTFCs shall now meet fortnightly, while CCFCs shall meet once in two months. Revised composition and ToRs for PTFC and CCFC are annexed as Annexures 1 and 2 respectively. 2.2 The composition of PTFCs has been significantly broadened to include representatives from DGFT, custodians, PGAs, shipping lines, logistics service providers, trade councils, and Customs Brokers, besides existing trade participants. Similarly, CCFCs now include, in addition to senior Customs officers, representatives from Ministries of Shipping, Railways, Highways, Civil Aviation, and senior functiona....
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....d analyse the grievances that are being raised due to non-uniformity in their respective FAGs. For effective monitoring of functioning of FAGs and redressal of import related grievances relating to Faceless Assessment, NACs have already been asked to have a separate cell and to take proactive measures to minimize grievances and conduct sectoral consultations every fortnightly. NAC convenors through separate cell shall also monitor grievances raised through AEM, TSK or through any other mechanism and coordinate for resolution focusing grievances pending for more than two days. Additionally, NACs shall provide guidance to FAGs to ensure uniformity in assessment practices and recommend systemic improvements based on grievance trends. To enable easy access, consolidated contact details of NACs have been provided at Annexure-4. 4. An increasing number of Customs-related grievances are received via social media platforms (e.g. 'X') and official email channels. Each zone shall establish a dedicated mechanism to monitor such grievances. Every grievance shall be acknowledged with a unique reference number and resolved appropriately in a time-bound manner. Frequently raised issues should ....
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....iscussion in PTFC meeting. (iii) Resolving grievances of importers, exporters represented by trade bodies and industry and flagging the issues having pan India implication or that may not be resolved at local level to jurisdictional Chief Commissioners, as required. (iv) Establishing Single point of Contact (SPOC) and circulating its details across all agencies for effective coordination and collaboration for faster clearance process. (v) Reviewing routinely the membership of the PTFC with the aim of including all stakeholders in the Customs functioning. (vi) Proper implementation and effective monitoring of existing grievance redressal mechanisms (TSKs, AEM or ICEGATE Helpdesk etc) and to escalate unresolved issues to NACs. (vii) Uploading a list of all TSKs, along with contact officer's E-mail IDs on the commissionerate's official website and publicising the same through Public Notices. Annexure-2 Composition and Terms of Reference (ToR) for Customs Clearance Facilitation Committee (CCFC) A. Composition: 1. The CCFC shall be constituted at each Customs Station, seaport and airport. The CCFC shall be headed by the (Pr.) Chief Commissioner of Customs at t....
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.... action points and agenda of National Trade Facilitation Action Plan (NTFAP). (vii) Conducting a study through a working group at Zonal level focusing on issues like facilitation measures, innovation and technology, capacity building, gender participation etc and sharing the corrective measures/suggestions derived from the study with the Board to enhance EoDB. (viii) Proper monitoring and effective implementation of existing grievance redressal mechanisms (TSKs, AEM or ICEGATE Helpdesk etc). (ix) Outreach to trade regarding new trade facilitative EoDB measures. ============= Document 1 520/12/2022-Cus-VI 1/125832/2025 Annexure-3 Contact Details of Turant Suvidha Kendra (TSKs) S. No Zone Customs Station/House Email Contact No. 1 Hydera bad ACC, Shamshabad acc.hyd-customs@go v.in 040- 24004002 / 24004060 ICD Sanathnagar [email protected] 040- 23711535 ICD Thimapur cgst.icdthimmapur@g ov.in 8542227241 2 Visakh apatna m Custom House Visakhapatna m [email protected] 0891-2825137 Krishnapatnam Custom Hous e ADCkpch-customs@g ov.in 0861-2377722 Kakinada Custom House kkd-custom.house@g ov.in 0884-2364264 5 3 Me....
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[email protected] 0282-2350300 Customs (Prev.) Jamnagar Commissionerate, Custom Division, Jamnagar [email protected] 0288-2772713 Customs (Prev.) Jamnagar Commissionerate, Custom Division, Porbandar [email protected] 0286-2222524 Customs (Prev.) Jamnagar Commissionerate, Custom House-Okha [email protected] 0289-2262003 Customs Kandla commr-cuskandla@ni c.in, commr-cuskandla@go v.in 02836-271468- 69 Customs Mundra [email protected] 02838-271029 ICD MIHAN [email protected] 9827061341 ICD BORKHEDI [email protected] FOREIGN POST OFFICE-AH MEDABAD |fpo-ahmedabad@gov. in 520/12/2022-Cus-VI 1/125832/2025 8 Nagpur Nagpur ICD ADANI [email protected] 9768216768 9449045493 Nashik ICD JANORI [email protected] 9920100593 CFS AMBAD cwcambad.2@cewaco r.nic.in, commr-custo [email protected] 9920100593 Aurangab ad ICD MALIWADA cwcambad.2@cewaco r.nic.in, commr-custo [email protected] 9049574455 LCS, Raxaul [email protected] 06255-221018/ 06255-222313 (Fax)/ 7739607 922 LCS, Jogbani [email protected] 06455-242979/ 06455-242283 / 9431525889/ 9431287398 LCS, Laukaha [email protected] 7903623523 LCS, Jaynagar customs.lcs-jaynagar @gov.i....
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....Rail Cargo, Amritsar [email protected] 0183-2550064 ICD Chheharta, Amritsar icdchheharta-cusasr@ gov.in 0183-2259783 Jodhpur Pr eventive ICD Rajsico Jaipu r icdrajsico.custjpr@nic. in Exchange , Jaipur Jaipur Gemstone 520/12/2022-Cus-VI 1/125832/2025 Air Cargo Complex, SGRDJI Airport, Amritsar Aircargo-customs.Idh @gov.in 0183-2214223 Air cargo Complex, Srinaga r Airport [email protected] 0194-2481826 Ludhiana ICD CONCOR, Focal Point, Dhandari Kalan, Ludhiana icdconcor-custom.Idh @gov.in 0161-2665160 ICD-GRFL G.T. Road, Sahnewal, Ludhiana icdgrfl-customs.Idh@g ov.in 0161-2847470 ICD- Baddi, Haripur Sandoli, Solan [email protected] 01795-247104 ICD- (Pristine), Ludhiana icdpris-customs.ldh@ gov.in 01628-528604 ICD-Jalandhar icdjal-customs.ldh@g ov.in 0161-2670815 11 Thiruva nantha puram For all Customs station [email protected] 0484-2835266 12 Delhi ICD Patparganj [email protected] .in 011-21211115 ICD Ballabhgarh [email protected] 0129-4259339 ICD Sonepat icd.sonepat@icegate. gov.in 0130-2203481 ICD Jhattipur icd.jhattipur@icegate. gov.in 0180-2615413 ICD Barhi [email protected] 0130-2961151 ICD Rewari....
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....ucherry ch-pondy-inpny1@gov .in 0431-2411195 Customs House Cuddalore [email protected] 0431-2411195 Customs House Nagapattina m port-nagapattinam@g ov.in 0431-2411195 Customs House Tuticorin [email protected] 0461-2352655 ICD Tuticorin [email protected] 0461-2352655 520/12/2022-Cus-VI 1/125832/2025 Annexure-4 Contact Details of Convenors/ Co-convenors of National Assessment Centres National Ass essment Cens tre (Pr. CC/C C of the Zone ) Nodal Custom Zone Faceless Groups (Chapters covers ed by Customs Tariff Act , 1975) & FAG from Zone s (Revised) Port Code, Z one Assessment Email Addres No. Contact Convenor- Kolkata Ahmedabad Zone 1 (01-15) - Primary Products 1 ccoahm-guj@ nic.in 079-275 42678 Bengaluru Zon e ccu-cusblr@ni c.in 080-228 67990 Chennai Zone ccchennaizon [email protected] 044-252 68925 Kolkata Zone ccu-cuskoa@n ic.in 033-224 21173 Mumbai Zone-Il chiefcom@jaw aharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Visakhapatna m Zone ccu-cexvzg@n ic.in 68837 / 0891-25 0891-25 64552 Ahmedabad Zone ccoahm-guj@ nic.in 079-275 42678 Chennai Zone ccchennaizon [email protected] 044-252 68925 Delhi Zone ccu-cusdel@ni c.in ....
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....79-275 42678 Mumbai Zone-I ccu-cusmum1 @nic.in 022-226 20091 Chennai Zone ccchennaizon [email protected] 044-252 68925 Kolkata Zone ccu-cuskoa@n|033-224 ic.in 21173 Mumbai Zone-I chiefcom@jaw aharcustoms.g Jov.in, ccu-cusmum2 @nic.in 022-272 42401 Visakhapatna m Zone ccu-cexvzg@n ic.in 68837 / 0891-25 0891-25 64552 ccu-cexvzg@n ic.in 68837 / 0891-25 0891-25 64552 ccu-cexvzg@n ic.in 68837 / 0891-25 0891-25 64552 079-275 ccoahm-guj@ nic.in 42678 chiefcom@jaw 520/12/2022-Cus-VI 1/125832/2025 Convenor- Mumbai II Mumbai Zone-Il 2B (30-31) - Products of Chemical or Allied laharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Mumbai Zone-III ccu-cusmum3 @nic.in, cczon e3@mumbaic ustoms3.gov.i n 022-268 80919 Visakhapatna m Zone Industries - III ccu-cexvzg@n ic.in 68837 / 0891-25 0891-25 64552 Bhubaneshwar zone ccu-cexbbr@n ic.in 0674-25 89935 Tiruchirappalli (Preventive) Zone ccuprev-custri [email protected] 0431-24 17466 Pune ccu-cexpune @nic.in 020-260 51839 ccu-cexvzg@n ic.in 68837 / 0891-25 0891-25 Convenor- Mumbai II Ahmedabad Zone 2C (32-34) - Products of Chemical or Allied Industrie....
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....el@ni c.in ccu-cexcok@n ic.in 0484-23 90404 ccu-cexmeerut @nic.in 11372 / 0121-35 0120-23 50801 Ahmedabad Z one 079-275 ccoahm-guj@ 42678 nic.in 044-252 ccchennaizon 68925 [email protected] ccu-cusdel@ni 011-256 520/12/2022-Cus-VI 1/125832/2025 Convenor- Mumbai II Kolkata Zone 2H (40) - Rubber Product S le.in ccu-cuskoa@n ic.in 033-224 154160 21173 Mumbai Zone-Il chiefcom@jaw aharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Thiruvanantha puram Zone ccu-cexcok@n ic.in 0484-23 90404 Convenor- Mumbai II Bengaluru Zon e 21 (41-43) - Leather Products ccu-cusblr@ni c.in 080-228 67990 Chennai Zone ccchennaizon [email protected] 044-252 68925 Delhi Zone ccu-cusdel@ni c.in 011-256 54160 Kolkata Zone ccu-cuskoa@n ic.in 033-224 21173 Mumbai Zone-II chiefcom@jaw aharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Convenor- Mumbai II Ahmedabad Zone 2J (44-46) - Wood ccoahm-guj@ nic.in 079-275 42678 Chennai Zone ccchennaizon [email protected] 044-252 68925 Delhi Zone ccu-cusdel@ni c.in 011-256 54160 Kolkata Zone ccu-cuskoa@n ic.in 033-224 21173 Mumbai Zone-Il Tiruchirappalli chiefcom@jaw ah....
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.... Zone ccu-cusdel@ni c.in 011-256 54160 Bhubaneshwar zone commrprev-cu [email protected] 0674-25 89935 Delhi cccpdz-cbec@ ccu-cusdel@ni c.in 011-256 54160 ccu-cusdel@ni c.in 011-256 54160 520/12/2022-Cus-VI 1/125832/2025 nic.in (Preventive) 159940 ccu-cuskoa@n ic.in 21173 Convenor- Ahmedabad Ahmedabad Zone 4A (74-83) - Non-ferrous Base Metals ccoahm-guj@ nic.in 079-275 42678 Mumbai Zone-II chiefcom@jaw aharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Chennai Zone ccchennaizon [email protected] 044-252 68925 Delhi Zone ccu-cusdel@ni c.in 011-256 54160 Delhi (Preventive) cccpdz-cbec@ nic.in 011-256 Zone 56040 Kolkata Zone ccu-cuskoa@n ic.in 033-224 21173 Meerut zone ccu-cexmeerut @nic.in 11372 / 0121-35 0120-23 50801 ccu-cusdel@ni c.in 54160 033-224 21173 ccu-cuskoa@n ic.in 11372 / 0121-35 0120-23 ccu-cexmeerut @nic.in Convenor- Mumbai-III Mumbai Zone-I 5 (8401-8469) - y & Mechanical Appliances - I ccu-cusmum1 @nic.in 022-226 20091 Mumbai Zone-Il chiefcom@jaw aharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Mumbai Zone-III Machinerustoms3.gov.i ccu-cusm....
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....blr@ni c.in |080-228 67990 520/12/2022-Cus-VI 1/125832/2025 ccchennaizon [email protected] 044-252 68925 ccu-cusdel@ni c.in 011-256 54160 ccu-cusblr@ni c.in 080-228 67990 ccu-cusdel@ni c.in c.in Convenor- Chennai Mumbai Zone-Il chiefcom@jaw aharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Mumbai Zone-III 5M (8532-8548)- Micro-electronics ccu-cusmum3 @nic.in, cczon e3@mumbaic ustoms3.gov.i n 022-268 80919 Chennai Zone ccchennaizon [email protected] 044-252 68925 Delhi Zone ccu-cusdel@ni c.in 011-256 54160 Bengaluru Zon e ccu-cusblr@ni c.in |080-228 67990 ccu-cusdel@ni c.in c.in Convenor- Mumbai I Mumbai Zone-Il 5B (86-87)-Vehicles chiefcom@jaw aharcustoms.g ov.in, ccu-cusmum2 @nic.in 022-272 42401 Mumbai Zone-I ccu-cusmum1 @nic.in 022-226 20091 Ahmedabad Zone ccoahm-guj@ nic.in 079-275 42678 Chennai Zone ccchennaizon [email protected] 044-252 68925 Delhi Zone ccu-cusdel@ni c.in 011-256 54160 Bengaluru Zon ccu-cusblr@ni |080-228 ccu-cusdel@ni c.in 520/12/2022-Cus-VI 1/125832/2025 67990 c.in e 020-260 ccu-cexpune Pune 51839 @nic.in Convenor- Mumbai I Mumbai Zone-Il....