Investor Charter publication requirement compels KRAs to disclose KYC services, rights, and grievance procedures publicly. SEBI requires registered KRAs to publish an Investor Charter on their websites and prominently at offices, detailing KRA services (centralized KYC registration/modification, status tracking, solicited/unsolicited feeds, alerts, verification of KYC attributes and KYC status categories), data protection commitments, investor rights to privacy and record access, Do's and Don'ts, and a three-tier grievance redressal mechanism comprising direct KRA complaint with 21-day resolution, escalation via a centralized complaints system, and further dispute resolution through an online ODR portal. The requirement is issued under Section 11(1) of the SEBI Act.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Investor Charter publication requirement compels KRAs to disclose KYC services, rights, and grievance procedures publicly.
SEBI requires registered KRAs to publish an Investor Charter on their websites and prominently at offices, detailing KRA services (centralized KYC registration/modification, status tracking, solicited/unsolicited feeds, alerts, verification of KYC attributes and KYC status categories), data protection commitments, investor rights to privacy and record access, Do's and Don'ts, and a three-tier grievance redressal mechanism comprising direct KRA complaint with 21-day resolution, escalation via a centralized complaints system, and further dispute resolution through an online ODR portal. The requirement is issued under Section 11(1) of the SEBI Act.
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