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    <title>Publishing Investor Charter for KYC (Know Your Client) Registration Agencies (KRAs) on their Websites</title>
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    <description>SEBI requires registered KRAs to publish an Investor Charter on their websites and prominently at offices, detailing KRA services (centralized KYC registration/modification, status tracking, solicited/unsolicited feeds, alerts, verification of KYC attributes and KYC status categories), data protection commitments, investor rights to privacy and record access, Do&#039;s and Don&#039;ts, and a three-tier grievance redressal mechanism comprising direct KRA complaint with 21-day resolution, escalation via a centralized complaints system, and further dispute resolution through an online ODR portal. The requirement is issued under Section 11(1) of the SEBI Act.</description>
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      <description>SEBI requires registered KRAs to publish an Investor Charter on their websites and prominently at offices, detailing KRA services (centralized KYC registration/modification, status tracking, solicited/unsolicited feeds, alerts, verification of KYC attributes and KYC status categories), data protection commitments, investor rights to privacy and record access, Do&#039;s and Don&#039;ts, and a three-tier grievance redressal mechanism comprising direct KRA complaint with 21-day resolution, escalation via a centralized complaints system, and further dispute resolution through an online ODR portal. The requirement is issued under Section 11(1) of the SEBI Act.</description>
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