Investor Service Centres to ensure accessible complaint lodging, facilitation of arbitration and investor guidance across exchanges. Investor Service Centres shall be maintained or expanded by stock exchanges, singly or jointly, to provide minimum facilities enabling investor information access, complaint lodging and dispute resolution. Facilities required include regional newspapers, internet-enabled computers, physical and electronic complaint receipt with a dedicated staff member, facilitation desks for grievance and arbitration applications, video-enabled arbitration access, meeting space, office infrastructure, a legal and educational library, and visitor records. Complaint status must be maintained electronically.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Investor Service Centres to ensure accessible complaint lodging, facilitation of arbitration and investor guidance across exchanges.
Investor Service Centres shall be maintained or expanded by stock exchanges, singly or jointly, to provide minimum facilities enabling investor information access, complaint lodging and dispute resolution. Facilities required include regional newspapers, internet-enabled computers, physical and electronic complaint receipt with a dedicated staff member, facilitation desks for grievance and arbitration applications, video-enabled arbitration access, meeting space, office infrastructure, a legal and educational library, and visitor records. Complaint status must be maintained electronically.
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