Grievance redressal tightened: officials must ensure timely responses and escalate repeat-complaint locations for vigilance referral. The Board directs strict monitoring of CPGRAMS grievance redressal, enforcing remedial timelines with interim replies when resolution is delayed, identification and verification of officers/locations with repeat complaints for referral to D.G. Vigilance, mandatory periodic review of grievances by senior officials to assess quality of disposal, and enhanced use of technology including Airport CCTV and continuous customs clearance to improve transparency and facilitation.