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of <h1>Prime Minister's directives: Address CBEC grievances in 60 days, enforce CCTV at airports, ensure transparency and efficiency.</h1> The circular outlines the directives from a meeting chaired by the Prime Minister, focusing on improving grievance redressal within the Central Board of Excise & Customs (CBEC). Key directives include addressing all grievances within 60 days, with interim replies if needed, and taking strict action against officers or locations with frequent complaints. Senior officials are required to review a specified number of grievances weekly to ensure quality. Additionally, the use of CCTV footage at airports is mandated to facilitate smooth passenger and consignment clearance and to verify harassment complaints against officers. These measures aim to enhance efficiency and transparency.
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