Grievance redress mechanism strengthened: centralised routing, top-level monitoring and accountability to improve taxpayer service. Directions require strengthening the Grievance Redress Mechanism by routing all zone grievances through the Pr. Commissioner/Commissioner for prima facie assessment before referral, initiating action to fix responsibility for delays, defaults or misconduct, and ensuring Chief Commissioners monitor and follow up on a sample of cases. The memo mandates top-level monitoring, monthly performance reviews including telephonic contact with complainants to verify satisfaction, greater use of technology to limit discretion, and adherence to Citizens' Charter standards to improve taxpayer service and officer conduct.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Grievance redress mechanism strengthened: centralised routing, top-level monitoring and accountability to improve taxpayer service.
Directions require strengthening the Grievance Redress Mechanism by routing all zone grievances through the Pr. Commissioner/Commissioner for prima facie assessment before referral, initiating action to fix responsibility for delays, defaults or misconduct, and ensuring Chief Commissioners monitor and follow up on a sample of cases. The memo mandates top-level monitoring, monthly performance reviews including telephonic contact with complainants to verify satisfaction, greater use of technology to limit discretion, and adherence to Citizens' Charter standards to improve taxpayer service and officer conduct.
Full Summary is available for active users!
Note: It is a system-generated summary and is for quick reference only.
TaxTMI 
of 
TaxTMI 
