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of <h1>New Call Center Established by Central Board of Excise & Customs to Expedite Public Grievance Resolution.</h1> The circular issued by the Central Board of Excise & Customs under the Ministry of Finance addresses the establishment of a call center to monitor and expedite the resolution of public grievances. Following directives from the Prime Minister, the call center, operational since February 12, 2016, will make outbound calls to officials responsible for pending grievances and collect feedback on grievance resolution quality. Senior officials are instructed to review a set number of grievances daily and weekly to ensure timely and effective redressal. The initiative responds to recent criticisms of the grievance redress mechanism, emphasizing the need for improved efficiency and quality.
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