Grievance redress: PG Call Centre to obtain outbound feedback and mandate routine official reviews to improve disposal quality. A PG Call Centre shall place outbound calls to the last official in the grievance disposal chain and obtain citizen feedback on quality of redress. Administrative officers at multiple levels are required to perform regular reviews of disposed and pending grievances to assess timeliness and quality, with the objective of removing root causes and improving overall grievance redress by CBEC and its offices.
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Provisions expressly mentioned in the judgment/order text.
Grievance redress: PG Call Centre to obtain outbound feedback and mandate routine official reviews to improve disposal quality.
A PG Call Centre shall place outbound calls to the last official in the grievance disposal chain and obtain citizen feedback on quality of redress. Administrative officers at multiple levels are required to perform regular reviews of disposed and pending grievances to assess timeliness and quality, with the objective of removing root causes and improving overall grievance redress by CBEC and its offices.
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