Setting up of call center to monitor grievances

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....to this office letter F. No. 296/137/2013-CX.9(CPGRAMS) Pt.VI, dated 9-2-2016 wherein directions of Hon'ble Prime Minister regarding timely and quality disposal of grievances were communicated. 2. Subsequently, Secretary (DARPG) held a meeting on 11-2-2016 to highlight expeditious disposal of public grievances pending at various levels on CPGRAMS portal. He emphasized that efforts should be ....