Investor Complaint Response Proforma requires strict adherence and proof of dispatch and reminder protocol. The document mandates an Investor Complaint Response Proforma with specified fields: company reference number, type/category, complainant name, action taken in brief, date of action, and despatch details with registration number. Companies must adhere strictly to the format. If an indemnity bond is required, companies must provide proof of original despatch of refunds or instruments with despatch date and registration number. If investors do not respond to requests for further details, companies must send two reminders by UCP and furnish postal proof and a specimen reminder.