<h1>Internal Ombudsman mechanism draft open for public comments to strengthen regulated entities' customer grievance resolution.</h1> Draft Master Direction updates the Internal Ombudsman framework for regulated entities to strengthen independent review of rejected customer complaints and enable faster, more meaningful grievance resolution at the entity level. The Reserve Bank invites public and stakeholder comments via the Connect 2 Regulate portal, email, or written submission to the Chief General Manager, Consumer Education and Protection Department within the consultation window.