https://www.taxtmi.com/news?id=58061 Draft Master Direction updates the Internal Ombudsman framework for regulated entities to strengthen independent review of rejected customer complaints and enable faster, more meaningful grievance resolution at the entity level. The Reserve Bank invites public and stakeholder comments via the Connect 2 Regulate portal, email, or written submission to the Chief General Manager, Consumer Education and Protection Department within the consultation window. en-us Tue, 07 Oct 2025 18:20:48 +0530 Tue, 07 Oct 2025 18:20:48 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=58061 Draft Master Direction updates the Internal Ombudsman framework for regulated entities to strengthen independent review of rejected customer complaints and enable faster, more meaningful grievance resolution at the entity level. The Reserve Bank invites public and stakeholder comments via the Connect 2 Regulate portal, email, or written submission to the Chief General Manager, Consumer Education and Protection Department within the consultation window. News - Tue, 07 Oct 2025 18:20:48 +0530 https://www.taxtmi.com/news?id=58061