RBI invites public comments on the draft Master Direction - Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2025

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....BI invites public comments on the draft Master Direction - Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2025<BR>FEMA & RBI<BR>Dated:- 7-10-2025<BR><BR>The Reserve Bank....

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.... has released today the draft Master Direction - Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2025. 2. The Reserve Bank, vide Master Direction - Reserve Bank of India....

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.... (Internal Ombudsman for Regulated Entities) Directions, 2023 dated December 29, 2023, has institutionalized the Internal Ombudsman mechanism in various regulated entities (REs) for independent review....

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.... of customer complaints that are being rejected. A holistic review of the existing instructions has been undertaken to further strengthen the functioning of the Internal Ombudsman with a view to facil....

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....itating faster and meaningful resolution of customer grievances at the level of the REs. 3. The comments on the draft Directions are invited from public/stakeholders till October 28, 2025. The commen....

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....ts/ feedback may be submitted through the link under the 'Connect 2 Regulate' Section available on the Reserve Bank's website or by email or may alternatively be forwarded to: The Chief General Manag....

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....er Consumer Education and Protection Department, Central Office Reserve Bank of India 1st Floor, Amar Building Fort, Mumbai - 400 001 (Brij Raj)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb....

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....sp;&nbsp;&nbsp; Chief General Manager<BR> News - Press release - PIB....