<h1>Audit finds 100,280 passenger complaints about lack of water in coaches; 33.8% unresolved timely, infrastructure underused</h1> The national rail operator received 100,280 complaints about non-availability of water in coach toilets and wash-basins in 2022-23; 33,937 (33.84%) took longer than expected to resolve, the supreme audit institution's performance audit (2018-19 to 2022-23) found. Quick Watering Arrangements were operational at 81 of 109 identified stations, with 28 stations delayed two to four years. Budget variances showed both substantial overspends and underutilisation across zones. Automatic coach washing plants were underutilised, prompting external washing of 132,060 coaches. Clean Train Station contracts underperformed, and onboard housekeeping satisfaction varied by zone; one zone's BOOT laundry was noted as efficient.