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of <h1>Customs Manual Details Grievance Redressal for Cargo and Passengers with EDI, Committees, and Officer Accessibility</h1> The Customs Manual outlines the grievance redressal mechanisms for addressing complaints related to cargo and passenger clearance. For cargo, measures include the use of an Electronic Data Interchange (EDI) system for tracking shipments, accessibility to senior officers, and the establishment of Public Grievance Officers and Committees. Additionally, Watchdog and Permanent Trade Facilitation Committees are in place to address procedural delays and local issues. For passengers, grievance redressal includes sensitizing Customs officers at airports, providing illuminated boards for guidance, and forming an Airport Facilitation Committee to handle complaints. These measures aim to enhance transparency, efficiency, and stakeholder engagement.
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