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of <h1>Customs Department Launches Grievance Redressal System for Cargo and Passenger Clearance Complaints; EDI Systems and Committees Established</h1> The Customs department has established a grievance redressal system to address complaints related to cargo and passenger clearance. For cargo, measures include the introduction of EDI systems to monitor delays, tele-enquiry systems for status checks, and accessible senior officers for direct grievance reporting. Public Grievance Officers and Committees, including representatives from trade and industry, are in place to handle unresolved issues. For passenger clearance, over 90% of travelers use the green channel, with officers trained for courteous conduct. Illuminated boards guide passengers to Public Relations Officers for assistance, and an Airport Facilitation Committee addresses complaints monthly.
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