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of <h1>Customs Manual Focuses on Grievance Redressal: Simplifies Cargo Procedures and Enhances Passenger Experience with Committees and EDI Systems</h1> The Customs Manual outlines measures for grievance redressal related to cargo and passenger clearance. For cargo, it emphasizes simplifying procedures, enhancing transparency, and utilizing EDI systems to minimize complaints. Mechanisms include Management Information Systems, accessibility to senior officers, Public Grievance Officers, and committees like the Public Grievance Committee, Watch Dog Committee, and Permanent Trade Facilitation Committee. For passengers, over 90% pass through the Green Channel without issues, but illuminated boards and senior officers are available for grievances. An Airport Facilitation Committee addresses passenger complaints, involving various agencies at international airports.
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