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of Legal Summary: SEBI issued a circular mandating KYC Registration Agencies (KRAs) to publish an Investor Charter on their websites to enhance investor awareness and service transparency. The charter outlines KRAs' vision, mission, and key services including KYC registration, modification, status tracking, and data verification. Investors are granted specific rights such as data privacy, information accuracy, and grievance redressal. The circular prescribes a three-tier grievance resolution mechanism: direct complaint to KRA, escalation through SCORES portal, and dispute resolution via Online Dispute Resolution (ODR) portal. The directive is issued under Section 11(1) of the SEBI Act, 1992, to protect investor interests and regulate securities markets, effective immediately.
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