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of Dept. of Commerce mandates weekly grievance redressal sessions ('Jan-Sunwai') via video conferencing for all SEZ Development Commissioners. DCs must schedule minimum two-hour sessions on working days, with fixed timings to be publicly notified to stakeholders and displayed on websites. Designated officers shall address grievances from developers, unit holders, and other stakeholders with time-bound resolutions. DCs required to submit schedule details and monthly compliance reports by 5th of following month, documenting number of grievances heard and resolutions provided. Directive establishes formal institutional mechanism for SEZ stakeholder grievance management through accessible virtual platform.
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