Investor charter obligations require RTAs to publish the charter, disclose monthly complaint data, and adopt SCORES and ODR. RTAs must publish and display the updated Investor Charter, disseminate it to shareholders, and disclose monthly complaint data and resolution metrics on their websites in the prescribed Annexure B format by the specified monthly deadline. The Charter prescribes service timelines for investor requests, obliges transparent grievance redressal via SCORES 2.0 and SMARTODR ODR (including escalation and arbitration stages), requires protection of investor confidentiality, and takes immediate effect while rescinding the earlier circular and amending the Master Circular.
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Provisions expressly mentioned in the judgment/order text.
Investor charter obligations require RTAs to publish the charter, disclose monthly complaint data, and adopt SCORES and ODR.
RTAs must publish and display the updated Investor Charter, disseminate it to shareholders, and disclose monthly complaint data and resolution metrics on their websites in the prescribed Annexure B format by the specified monthly deadline. The Charter prescribes service timelines for investor requests, obliges transparent grievance redressal via SCORES 2.0 and SMARTODR ODR (including escalation and arbitration stages), requires protection of investor confidentiality, and takes immediate effect while rescinding the earlier circular and amending the Master Circular.
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